Thank you for choosing to shop at wallofartshop.com. We are committed to providing you with high-quality artwork and excellent customer service. If you are not satisfied with your purchase, we will be happy to provide you with a refund or exchange. Here are our specific refund terms:
Refund Policy
Refund Request Period
You have 14 days from the date you received the item to request a refund.
Applicable Conditions
The item must be unused and with the original tags and packaging.
If the item is not good or the wrong item is shipped, please contact us within 7 days of receiving the item.
Refund Process
Please contact our customer service team via email (aribaim@wallofartshop.com
) with your order number and the reason for the refund.
We will review your request and respond to you within 3 business days.
Once the refund request is approved, please send the item back according to our return instructions.
Refund Method
Once we receive the returned item and confirm its status, we will process your refund within 7 business days. Refunds will be refunded to your original payment method and may take some time to appear in your account.
Shipping
If the return is due to our error (e.g. wrong item or damaged item), we will cover the return shipping costs.
If the return is for personal reasons, the shipping costs will be borne by the customer.
Special Cases
Some items cannot be refunded or exchanged due to their nature (e.g. custom products). If in doubt, please check with us before purchasing.
Contact Us
If you have any questions about the refund terms, please feel free to contact us.